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Privacy Policy

Last updated: March 28, 2026

1. Introduction

This Privacy Policy explains how Find Mobile Services ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our mobile application and related services (collectively, the "Service"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

We collect personal information you voluntarily provide when you:

  • Register as a Seeker (name, email address, password)
  • Register as a Provider (name, email address, password, business name)
  • Complete identity verification (KYC) as a Provider — government-issued ID (front and back) and a selfie photograph
  • Update your profile (bio, location, service descriptions)
  • Send messages through our in-app chat
  • Submit reviews or ratings
  • Contact us for support

2.2 Payment Information

Provider subscription payments are processed securely by Stripe. We do not store your full card number, CVV, or any raw payment credentials on our servers. Stripe provides us with a tokenised reference only. For more information, see Stripe's Privacy Policy.

2.3 Automatically Collected Information

When you use our app, we automatically collect:

  • Device information (model, operating system, unique device identifiers)
  • Usage data (features used, screens viewed, time spent)
  • Location data (with your permission) — used to show providers near you
  • Log data (IP address, access times, error reports)

2.4 Content You Post

This includes service descriptions, portfolio photos, profile photos, and any content shared through in-app messaging.

3. How We Use Your Information

We use collected information to:

  • Create and manage your account
  • Verify Provider identity through our KYC process
  • Process Provider subscription payments via Stripe
  • Display Providers to Seekers in search results based on location and availability
  • Enable real-time messaging between Seekers and Providers
  • Allow Seekers to leave reviews and ratings for Providers
  • Send transactional emails (account verification, KYC status updates, subscription confirmations)
  • Improve the Service and develop new features
  • Detect and prevent fraud or abuse
  • Comply with applicable legal obligations

4. Identity Verification (KYC)

Providers are required to complete a Know Your Customer (KYC) identity check before their profile is visible to Seekers. This involves uploading a government-issued photo ID (front and back) and a selfie. These documents are:

  • Stored securely in a private Amazon Web Services (AWS) S3 bucket
  • Never publicly accessible — access is controlled via time-limited signed URLs
  • Reviewed only by authorised Find Mobile Services administrators
  • Retained for the duration of the Provider's account and for a period required by applicable law thereafter

5. Information Sharing and Disclosure

We do not sell your personal information. We share information only in the following circumstances:

  • With your consent — e.g. your Provider profile (name, bio, photos, ratings) is displayed to Seekers once you are live
  • Service providers — Stripe (payments), AWS (file storage), Amazon SES (transactional email)
  • Legal requirements — when required by law, court order, or to protect the rights and safety of our users
  • Business transfer — in connection with a merger, acquisition, or sale of assets, with notice provided to you

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Passwords hashed using bcrypt (12 rounds)
  • JWTs for session management with rotating refresh tokens
  • HTTPS for all data in transit
  • Private S3 bucket with no public access for KYC documents
  • Rate limiting on authentication endpoints to prevent brute-force attacks

No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach.

7. Your Rights

Depending on your location, you may have the right to:

  • Access a copy of the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your account and personal data
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Data portability

To exercise any of these rights, contact us at privacy@findmobileservices.app. We will respond within 30 days.

Note: User and Provider accounts are soft-deleted upon request, meaning your data is deactivated and no longer visible, but retained for a period required for legal and fraud-prevention purposes before permanent deletion.

8. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, your data is deactivated immediately and permanently deleted after 90 days, unless a longer retention period is required by law (e.g. financial records related to Stripe subscription payments).

9. Third-Party Services

Our Service integrates the following third-party providers, each with their own privacy policy:

  • Stripe — payment processing
  • Amazon Web Services (AWS S3) — secure file storage for KYC documents and photos
  • Amazon SES — transactional email delivery

We are not responsible for the privacy practices of these third parties.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will promptly delete it.

11. Cookies and Tracking

Our mobile application does not use browser cookies. We use secure local storage on your device solely to maintain your login session (access token). No third-party advertising trackers are used.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and updating the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@findmobileservices.app